Student OIT Connect - Remote Access Guide

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Remote Access Guide for Rider Students

For requests beyond the following topics, contact the Rider OIT Help Desk directly:

  • Call us at (609) 219-3000 Note: Due to our disbursed workforce, we cannot answer phone calls live. Please leave a message and we will call you back.
  • MOVE In Support Help Desk/Remote: Saturday, 8/22 - Friday, 8/28, 8 a.m. - 5 p.m.
  • First Week of Classes Help Desk/Remote: Monday, 8/31 - Thursday, 9/3, 8 a.m. - 7 p.m.
  • Visit the Self Service Portal
  • Email [email protected] 

Updated: 09/2/20

What's new/changed:

Technology for working remotely

In light of the ongoing COVID-19 (Coronavirus Disease 2019) developments, students should prepare for disruption to classes and other campus operations.  We recommend that the Rider community familiarize with the tools outlined below, which make it possible to continue learning and performing many of our day-to-day operations remotely.

As a Rider student I need to...

Meet Virtually

The following web-based video conferencing and online chat platforms are available for you to connect with your students and colleagues:

Rider Zoom Videoconferencing

  • Online classes, webinars, lectures: Attend live web broadcasts worldwide and record to the cloud or computer. Zoom Pro provides meetings of unlimited time duration for up to 300 participants
  • Office hours, study groups, meetings, collaboration: Share screens, give Powerpoint presentations or have real-time video conversations during office hours, study groups or collaboration
  • Mobile Zoom: Use the Zoom app for iPhone, iPad, or Android for chat and video conference on the go
  • Learn how to use it: Zoom QuickStart Guide (pdf), Zoom Help Center, search LinkedInLearning for Zoom

Google Hangouts Online chat

  • Hangouts Chat: A messaging platform built for teams.

Connect remotely to my files, computer or other resources on the Rider network

  • Google Suite (accessible from anywhere) includes: Gmail, Calendar, Hangouts, Docs, Sheets, Slides, Forms, Drive
  • Apporto - Virtual Windows Desktop environment that allows you to log in to the same environment every time, regardless of the device you are using or your location. It also makes available software that is needed for a specific course.

Connect with one or more groups using online collaboration and productivity platforms

Collaboration platforms empower you to work with peers from different locations, and since your work is stored in the cloud you can access it from anywhere with an internet connection.

  • GSuite includes: Gmail, Calendar, Hangouts, Docs, Sheets, Slides, Forms, Drive

Download software to my personal computer

Many software programs you use at work can also be downloaded to your personal computer too:

Use a computer lab on-campus

Access the internet off-campus

For those students who have no internet access at home, or need access to a hotspot, a number of providers are offering reduced cost and/or open services. Additionally, the FCC has instructed communications companies to provide relief regarding services and payments. Below is the list of providers' responses to Covid-19:

Request a laptop for remote academic/instruction use

Rider has a limited set of laptops available for student use on a first-come, first-served basis should remote instruction become a necessity.  To assure these limited resources are shared with the students with the greatest need, we ask that you only request a laptop if you have no other access to appropriate technology to complete your coursework.