25Live Frequently Asked Questions

Faculty, Staff, and Student Club/Organizations must submit space requests online via 25Live:

Submit a Request 

To gain access to 25Live you must have a Rider University Rider Key account. 

Log in to 25Live

25Live is available for use by Rider faculty, staff and students. If there are locations in the system that you cannot request, or locations that you do not find in the system, please contact the Auxiliary Services Scheduling Office directly at scheduling@rider.edu. 

25Live works best and fastest in Google Chrome, Apple Safari or Mozilla Firefox. You may experience loss in functionality or slow responses with other browsers. Microsoft Internet Explorer is not recommended.

25Live is used for scheduling courses, meetings, events, and as a resource for data on campus locations. The expectation is that all space scheduling occurs through this unified platform. 

While most spaces may be requested through 25Live, there are exceptions (residence hall lobbies, department conference rooms, etc.). The Campus Events Scheduler can assist with requests to use these spaces. Email scheduling@rider.edu or call 609-896-5326.

Rider's flexible meeting space and full-time event utility staff will assist you in the set-up of your event. Our large inventory of event resources will help your program look professional and will not break the budget! 

Theater Style - Rows of chairs facing the front of the room.

Classroom Style - Six foot tables with seating for three on one side all facing the front of the room.

Round Tables w/Chairs - Round tables with chairs around (usually 10 chairs per table)

Conference Style - Six foot tables pushed together with chairs around.

Room Diagrams

Please submit a room diagram form to Auxiliary Services at least two weeks prior to your event to events@rider.edu

Contact the Assistant Director of Scheduling & Events to ask for advice on room capacity, layouts and set ups by emailing events@rider.edu or calling 609-896-7709.

In order to submit your request via 25Live, you are required to reserve the space two (2) business days in advance. Space is available on a first come, first serve basis. We recommend at least one-week notice for a meeting, and at least two-weeks for an event that requires set up. 

The timeline for requesting space is coordinated with the Registrar’s Office and Student Affairs office, as academic class use and major campus events are entered into the system first.

Faculty/Staff must adhere to the following timeline: 

June 15 - Spring non-classroom locations and Fall classroom locations 
December 15 - Summer non-classroom locations and Spring classroom locations 
March 15 - Fall non-classroom locations and Summer classroom locations 

Student Club/Organizations must adhere to the following timeline: 

June 15 - Fall event locations 
October 15 - Spring semester non-classroom locations
December 15 - Spring semester classroom locations

Check Room Availability

Click "Locations", type your desired space into the search field, select the space, and select the Availability tab. You will be able to see spaces that are open for the date selected. 

25Live will not allow you to request or schedule a space if it is already scheduled.

Each event in 25Live is assigned an event reference number that is specific to your event. The event reference number is located on your event confirmation as well as the subject line of the email you received with your attached event confirmation. Given the tremendous amount of events in the system it is much easier for Auxiliary Services to identify your event by the event reference number. Please keep note of it, and refer to it in email or phone communication with your campus event partners. Example: 2020-ABCDEF.

If you would like to view information about a location, for example, photo, maximum capacity, standard layout, media services equipment, etc., you may see this information within the specific Location on 25Live. Right click on the space name and select Details from the “Choose a View Option.” The location’s features, attributes, and photo will be displayed. You may have to click on the camera icon to display the photo per your computer/browser settings.

Check availability

Visit 25Live to see availability. The Scheduling Office only processes ad hoc academic requests. All classroom assignments are scheduled through the Registrar’s Office via the Dean of your College.

If you are unable to find a specific location in 25Live, the location you are trying to request may be unavailable on the date/time that you are requesting. While most spaces may be requested through 25Live, there are exceptions. Contact scheduling@rider.edu with questions.

To quickly search for events and locations you can utilize the “Quick Search” on the Home tab dashboard. You must enter at least two (2) characters into the search field and then click “Go.” Your events are also displayed in the “Your Upcoming Events” box also on the Home tab dashboard.

Starring locations and organizations is a quick tool you can use so that your frequently used objects will populate on your Home tab dashboard as well as populate at the top of the list when searching for the object during an event request submission. 

To star ★ a location search for the object using the “Quick Search” or the search available within the tabs located at the top of 25Live. Once you have identified the object you wish to star, click the white star located next to the object. The star will fill with yellow once you have successfully starred the object. Your starred objects will appear on your Home dashboard once your session is refreshed.

This is typically encountered when users select an event time outside of the location’s normal building open/close hours.

When receiving an error that an event is locked you will not be able to edit the event. This means you or another 25Live user currently has the request open. Please contact the Campus Events Scheduler at scheduling@rider.edu to verify and for assistance in unlocking.

Yes, once you submit a request the option to copy your event appears. This can be helpful if you need similar events scheduled at the same time. Click on the copy icon to proceed with copying an event.

To sign out of 25Live, click the “sign-out” button in the upper right hand corner of the browser tab. You are automatically signed out when you exit the program.

Please submit requests as far in advance as possible, based on the Faculty/Staff or Student Club/Organization timelines, found in the “How far in advance do I need to reserve space?”. You must wait to receive a confirmation email from the Scheduling Coordinator before continuing with your event planning. Space reservations take varying amounts of time, depending on the request process and space. More complex event requests may take longer to process and may include additional steps. 

No response? If two business days have passed and you have not received a follow-up email about your 25Live request, you can contact the Campus Events Scheduler at scheduling@rider.edu to ask for a status update. You SHOULD NOT enter your event in the system again unless otherwise notified.

To quickly find your event requests view the “Your Upcoming Events” box on the Home tab dashboard. To view more detailed information, click on “Event in which you are the Requestor” and a more detailed listing with a quick link to the full event details will appear.

Once your event has been saved and submitted, you will need to contact the Campus Events Scheduler to modify the Event Name, Event Title, Sponsoring Organization(s), Expected Attendance, Promotional Information, Date and Time, and Comments. Please send your desired edit(s) to scheduling@rider.edu including the event reference number.

Events in 25Live cannot be deleted; to cancel your event you will need to contact the Campus Events Scheduler at scheduling@rider.edu.

If your event was confirmed, please follow the steps in the “What is an event reference number?” to identify your event’s specific identifier and include it in your email.

You are able to customize the view of your Home tab dashboard by clicking “Customize Dashboard,” grabbing the section headers with a single-click and dragging them to a new location on the screen. Subsequent sections will rearrange as this is performed.

Now that you have successfully scheduled an event in 25Live, please contact events@rider.edu to begin planning your event set up.