Technology Service Desk

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Welcome to the Office of Information Technologies Technology Help Desk (powered by EasyVista).

The service allows students, applicants, faculty and staff to submit a service request or report a problem to OIT.  

The Help Desk is available via mobile devices allowing users to request help from cell phones and tablets or users can continue to reach OIT by phone, email or walk-in location

Log in with your RIDER KEY user id and password

Guide to using the Technology Service Desk Tool

Use the self-service ‘HOW DO I?’ feature to search the IT knowledge base to find solutions and answers to common technology problems and questions. Get Help Now

Use the ‘I NEED SOMETHING’ feature when you need something from OIT. For example, event support, access to systems, software. Get Help Now

Use the ‘SOMETHING IS BROKEN’ feature to report a problem with technology. For example, workstations or printer issues, Banner issues, no internet or nowires access, telephone not working. Get Help Now

Use the ‘SEE MY REQUESTS’ feature to review past or current ticketsGet Help Now

When you’re not sure if you have a request, a problem or just want to ask OIT something use the ‘NOT SURE? ASK A QUESTION’ to discuss with the Help Desk team. Ask the Help Desk Now

EasyVista Portal Screenshot

Campus Technology Service Technicians log in to the EasyVista Service Desk to manage tickets.