Technology Service Desk
Welcome to the Office of Information Technologies New Technology Help Desk (powered by EasyVista).
The new service allows students, applicants, faculty and staff to submit a service request or report a problem to OIT.
The new Help Desk is available via mobile devices allowing users to request help from cell phones and tablets or users can continue to reach OIT by phone, email or walk-in location.
Guide to using the Technology Service Desk Tool
Use the self-service ‘HOW DO I?’ feature to search the IT knowledge base to find solutions and answers to common technology problems and questions. Get Help Now
Use the ‘I NEED SOMETHING’ feature when you need something from OIT. For example, event support, access to systems, software. Get Help Now
Use the ‘SOMETHING IS BROKEN’ feature to report a problem with technology. For example, workstations or printer issues, Banner issues, no internet or nowires access, telephone not working. Get Help Now
Use the ‘SEE MY REQUESTS’ feature to review past or current tickets. Get Help Now
When you’re not sure if you have a request, a problem or just want to ask OIT something use the ‘NOT SURE? ASK A QUESTION’ to discuss with the Help Desk team. Ask the Help Desk Now
Check this page often for additional help with service requests and reporting problems plus access instructions on how to submit requests and incidents through the new help desk, too.
Campus Technology Service Technicians log in to the EasyVista Service Desk to manage tickets.