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Information for New Students

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Are you a new student to Rider? View our video highlighting the OIT services provided to students.

Your RIDER KEY account allows you to access multiple services provided to Rider students. The services include:

RIDER KEY account was created for you when you applied to the University. These credentials were mailed to you and included your Bronc ID, which is important to know when calling the Help Desk for account verification.


To view more specific information on the OIT services offered to students, take a look our new student resources:

OIT Services for Students

New Student OIT Checklist

OIT Resident Student Services Guide

RiderNet Guide – comprehensive description of OIT services


If you have any further questions, you can go to our Help Desk site. Here you can search through our knowledgebase for answers to questions or you can submit a ticket for assistance.

Contact the Technology Help Desk at 609-219-3000

Walk-in at General Service Building - OIT Office or WCC Talbott Library (basement)

Submit a ticket online or Send an e-mail to [email protected]

Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. *

Visit the Help Desk on the web www.rider.edu/helpdesk to search for technology info and answers and for *summer hours.

Calls and tickets received outside of business hours will be answered the next business day.