Google Apps for Education FAQ

Google Apps Education / Google Apps for Education FAQ
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General Information
Conflicting Accounts


General Information

Why Google Apps for Education?
Google Apps for Education is a free, efficient, convenient and collaborative suite of web based or cloud applications that work together seamlessly. The switch will not only improve technical capabilities for students, faculty and staff but reduce overall expenditures and enable the University to better communicate, share and collaborate.

What services are available?
Gmail, Drive, Docs, Calendar and other Google Apps for Education tools are available to all students, faculty, staff and emerti.

How do I log into my Rider Google account?
Go to and log in with your full Rider email address (ex. [email protected]).  Remember anytime you log into Google you are able to access all of your apps.

Note:  Your Google password is separate from your RIDER KEY credentials. 

How do I change my Google password?
You'll change your password within Google.  Get instructions on how to change your password.  It is Rider's policy to keep your Google account and RIDER KEY account passwords separate for security precautions. If you cannot remember your password you must contact the Help Desk to reset your password. 

How do I set up a 2-step verification process to protect my account?
Start here

What core applications and features will I receive?
Gmail, Calendar, Contacts, Tasks, Drive and Docs

How much space is included? 
Google Apps offers 30GB of storage per user.  

Will my data be secure?
Google operates one of the most robust networks of distributed data centers in the world and dedicates extensive resources to keep data secure. Google facilities are protected around the clock, monitored by a dedicated security team and held to extremely high standards. Read more about Google's Security.

Will I see advertisements?
Gmail for higher education does not include advertisements.

How can I get training or help with Google Apps?
Online training including how to access and use Google Drive is available Faculty, staff and emeriti now using To access the online training, login to using your Rider email address and enter the course name in the search box. We recommend Google Drive Essential Training and Google Docs Essential Training.

Students, faculty, staff and emeriti can visit Google's Help pages or contact the Help Desk for additional information.

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Conflicting Google Accounts

What if my e-mail is associated with existing Google Apps?
If you've ever signed up for one of Google's consumer services (such as Blogger, Picasa, Google Drive, Analytics or YouTube) using your Rider email account, you'll need to rename that account so that it doesn't conflict with your Rider Google account.

This will only apply to a small percentage of account holders. Renaming your account will ensure that all of the information you've stored remains available to you.

View a video on conflicting accounts

What is a naming conflict?
Naming conflicts occur when your Rider email address is used to access a consumer Google service.  These include Picasa and iGoogle, to name a few.  In some cases, you may not remember signing up for these services.

What will happen to my Rider account?
You are only changing the email address associated with the personal Google account that you signed up for.  Your Rider account will remain unaffected.

What if I don't remember signing up for these services?
You might have signed up for a Google account without realizing it.  

For example, if someone shared a document with your Rider email address on Google Drive, you might have signed up for an account in order to view this document.  

How do I view the services that I may have signed up for?

  • Sign in to the Google Account using your Rider e-mail address.
  • Note: this is not your Rider Gmail account.  
  • Once signed in, click on the e-mail address in the top right of the screen.  
  • Click on Account Settings.
  • Click Authorizing Applications & Sites
This will display the services associated with the Google Account that created.

Which of my accounts does this affect?
This change will not modify your Rider Gmail or your personal Gmail account. This change only affects Google Accounts created using your e-mail address.  Altering this account will in no way affect your e-mail access.

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Phone: 609-219-3000
On campus: ext. 3000
E-mail: [email protected]


How to sign in with multiple accounts (video)

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