Residential Networking Support

The Office of Support Services assists resident students in connecting their personal computers to the campus networks. If you suspect that you are experiencing problems with the network jack in your room, call the Help Desk at x3000 or through E-Support. You will be asked to try a couple of easy tests to be sure it is not a problem with your software settings.

If we can't resolve the problem over the phone, you will be asked to schedule a service call. You must be in your room during the call and assist as required. A trained RiderNet Manager will stop by to test the jack and work with you to verify your software settings. If we determine that the jack is broken, the network team will be notified and repaired as soon as possible.

RiderNet Managers do not support problems with the students personal computer. This includes issues related to spyware, virus, and worm infestations. However, they may recommend that you scan your computer for an infestation using as part of the troubleshooting process.

Rider University does not provide cable, install ethernet equipment nor guarantee your computer will be able to connect to RiderNet. Technicians cannot resolve problems caused by hardware or software unrelated to the RiderNet network data service.

Bringing a computer to campus

• Recommended configurations for Microsoft Windows computer
• Recommended configurations for Apple Macintosh computer
• Recommended laptop computer configurations
• College of Business Administration Laptop Program

Rider students are eligible for educational discounts when purchasing new computer equipment from selected manufacturers..

Get Connected!

• Connecting network cables
• Windows XP connection
• Macintosh OS X connection
• Registering with NetReg
• Engaging your Firewall
• Nowires, Rider’s 802.11b wireless network

Safety and Security

• Anti-Virus software
  • Windows XP
  • Mac OS X
• Spyware Detection
• Protecting Yourself