Google Apps for Education FAQ

General Information
Conflicting Accounts
E-mail
Calendar 
Contacts / Address Book

General Information

When will this take place?
The migration of Gmail and Calendar is planned to occur in a phased approach over the summer for faculty and staff.  Faculty and staff will be trained and switched by department over the course of the summer and students will be transitioned on July 2 after 10 p.m.  

Why Google Apps for Education?
Google Apps for Education is a free, efficient, convenient and collaborative suite of web based or cloud applications that work together seamlessly. The switch will not only improve technical capabilities for students, faculty and staff but reduce overall expenditures and enable the University to better communicate, share and collaborate.  

What services are being migrated?
The migration of services will be delivered in a phased approach. In the first phase, Gmail and Google Calendar will replace the current calendar and e-mail services, Oracle Calendar (used by faculty and staff) and Zimbra (used by all). Other Google services may be released to the community throughout the coming year.

Who does this affect?
The entire Rider community, including students, faculty, staff and emerti. 

How do I log into my Rider Google account after I am switched?
gmail.rider.edu (gmail) or cal.rider.edu (calendar).  Remember anytime you log into Google you are able to access all of your apps.

Note:  Your Google password is separate from your EasyPass credentials. 

How do I change my Google password?
You'll change your password within Google.  Get instructions on how to change your password.  It is Rider's policy to keep your Google account and EasyPass account passwords separate for security precautions. If you cannot remember your password you must contact the Help Desk to reset your password. 

How do I set up a 2-step verification process to protect my account?
Start here

What core applications and features will I receive?
Gmail, Calendar, Contacts and Tasks

How much space is included? 
Google Apps offers 30GB of storage per user.  

Will my data be secure?
Google operates one of the most robust networks of distributed data centers in the world and dedicates extensive resources to keep data secure. Google facilities are protected around the clock, monitored by a dedicated security team and held to extremely high standards. Read more about Google's Security.

Will I see advertisements?
Gmail for higher education does not include advertisements.

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Conflicting Google Accounts

What if my rider.edu e-mail is associated with existing Google Apps?
If you've ever signed up for one of Google's consumer services (such as Blogger, Picasa, Google Drive, Analytics or YouTube) using your Rider email account, you'll need to rename that account so that it doesn't conflict with your Rider Google account.

This will only apply to a small percentage of account holders. Renaming your account will ensure that all of the information you've stored remains available to you.

View a video on conflicting accounts

What is a naming conflict?
Naming conflicts occur when your Rider email address is used to access a consumer Google service.  These include Picasa and iGoogle, to name a few.  In some cases, you may not remember signing up for these services.

What will happen to my Rider account?
You are only changing the email address associated with the personal Google account that you signed up for.  Your Rider account will remain unaffected.

What if I don't remember signing up for these services?
You might have signed up for a Google account without realizing it.  

For example, if someone shared a document with your Rider email address on Google Drive, you might have signed up for an account in order to view this document.  

How do I view the services that I may have signed up for?

  • Sign in to the Google Account using your Rider e-mail address.
  • Note: this is not your Rider Gmail account.  
  • Once signed in, click on the e-mail address in the top right of the screen.  
  • Click on Account Settings.
  • Click Authorizing Applications & Sites
This will display the services associated with the Google Account that created.

Which of my accounts does this affect?
This change will not modify your Rider Gmail or your personal Gmail account. This change only affects Google Accounts created using your rider.edu e-mail address.  Altering this account will in no way affect your e-mail access.

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E-mail

What will happen to my e-mail address and e-mails?
Google (Gmail) simply becomes the container for your rider.edu e-mail.

Your old e-mail address won't change, and you'll still have all your old messages and folders.  Local folders will need to be copied/moved manually.  Local folders or messages can be accessed by using the e-mail client you used to set up stored messages.

For faculty, staff and students, OIT will transfer all mail under 25MB to Gmail prior to having you login. You will be able to search and access existing e-mail from any Internet-connected computer.

What happens to e-mail larger than 25MB?
E-mail messages larger than 25MB will not be transferred because of Gmail has a 25MB limit per message.  To determine if you have messages on Zimbra that are larger than 25MB, please follow these instructions (coming soon).

What if I already have a personal Gmail account?
Your work (@rider.edu) and personal accounts are separate.  You will continue to log in to your personal Gmail account as you do now. To use your Rider Gmail account, you will simply log in with your Rider/EasyPass username and password. Users can switch between multiple accounts.  See how.

What happens if I forward my zimbra email to another account?
Once Rider switches from Zimbra to Google on the evening of July 2, all forward will no longer function.  You will need to evaulate whether or not they want to set up a new forward.  If you'd like to continue using a forward, you'll set that up in the Rider Gmail account.  

Instructions
Automatically forward emails to another account 

What e-mail messages will not be transferred to Gmail?
Email messages over 25MB or messages that have been marked as a virus or spam, will not be moved.

When will Zimbra be turned off?
Yes, on October 1, 2014

What if I try to access the Zimbra after the switch?
Zimbra mail accessed through Thunderbird or webmail will be available until October 1, 2014. After this time, the service will be unavailalbe.

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Calendar

Why is Oracle Calendar going away?
Oracle Calendar will soon no longer be supported by Oracle, and Google Calendar will allow for easier collaboration among University employees.

When is Oracle Calendar going away?
On July 31, Google Calendar will be the official calendar.  Access to Oracle will still be available until the fall.  A date and instructions on how to save information from Oracle will be provided.  
Important:  After July 31st, no new events should be created in Oracle.

Will I have to start using Google Calendar?
Google Calendar will be available to every member of the community.  See the benefits of using Google Calendar.

What will happen to my Oracle Calendar entries?
By using Google Calendar you will learn how to manually enter your meetings.  

The ability to export from Oracle Calendar into Google Calendar has known issues, therefore, OIT recommends all users manually re-create each event.  

Training and help material will be provided to guide employees and faculty on how to keep a copy of Oracle data.   

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Contacts / Address Book

What happens to the contacts I have saved in my existing e-mail client?

Your contacts will need to be exported in order to be imported into Gmail.

Instructions (coming soon)
Export and import contacts from Thunderbird into Gmail
Export and import contacts from Webmail

Learn more about the Contact Manager

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Google Apps Home
Training schedule 
Frequently asked questions
How to guides
Early adopter list

Questions?

Phone: 609-219-3000
On campus: ext. 3000
E-mail: helpdesk@rider.edu

Tips

How to sign in with multiple accounts (video)

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