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HelpDesk
Welcome to the Rider HelpDesk!
The OIT HelpDesk is a service offered by OIT-Support Services to Rider University students, faculty and staff. Our goal is to provide you with a single point of service for all of your IT related problems. We are located in the circulation area of Moore Library on Lawrenceville campus.
Hours of Operation:
- Summer
Monday - Friday: 8:00AM - 7:00PM - Fall 2007
Monday - Friday: 8:00AM - 8:00PM
How to report a problem:
- Web: Students Suport or Faculty/Staff Support (OIT preferred method)
- Phone: (609) 219-3000 (off campus) or x3000 (on campus)
- E-mail: helpdesk@rider.edu
- Walk-in: Moore Library circulation desk between 8:00AM - 7:00PM
- Many questions are answered in the Frequently Asked Questions.
What you can expect when you call the HelpDesk
HelpDesk staff will assist you over the phone, and if necessary a technician will be dispatched. Each call is assigned a ticket and you can check the status of your call by visiting either Students Support or Faculty/Staff Support and logging using your EasyPass account.
HelpDesk support specialists will address and solve as many issues as possible during the course of your call and provide you with pertinent information or referrals.
Should it be determined that the issue requires a technician site visit, a work order will be created.
Emergency vs. standard requests
A service call is escalated to emergency status when a computer or printer is down or business is severely impaired. Please consider whether your problem impedes mission critical work.
Response Time
Standard requests will be responded to by an OIT Support technician within 1 business day, with the exception of emergency requests. If no response is received within that time please cal the main OIT office.
helpdesk@rider.edu | 609-219-3000 | Faculty/Staff Support | Student Support | FAQ
