Faculty and Staff Email FAQ

1. Why has the webmail page changed?
  a. The webmail page has changed because we are now offering a new email system for the faculty and staff of Rider University.  This new system is being implemented to provide better functionality and accessibility for faculty and staff.

2. Why can’t I login to the new webmail page?
  a. One of the reasons why you might be unable to login to the new webmail page is because you are using your old webmail account login information.  In order for you to login to the new webmail page, you will need to use your Easypass account information.
  b. Another reason why you might be unable to login to the new Webmail page is because you have either forgotten your Easypass account password or simply need your Easypass account password to be reset. Please see the FAQ on resetting your Easypass password for more information.

3. How can I reset or change my Easypass password?
  a. You must call (609-219-3000) or email (helpdesk@rider.edu) the Rider OIT HelpDesk if you need your Easypass password reset.
  b. If you know your Easypass password and wish to change it, please visit www.rider.edu/passwords.  Please follow the instructions on the site for more details on how to change your password.

4. How do I access my new email from off campus? / What is the server settings for Thunderbird?
  a. Users have two ways of accessing their new email from off campus.
    i. The primary way to access your new email from off campus would be to use the online webmail interface (Zimbra). 
    ii. Another way to access your new email from off campus is by using an email client such as Thunderbird.   An email client can be configured with your Rider email account information to send and receive new messages.  Begin by selecting an "IMAP" server type.  The NEW incoming server is "mail.rider.edu".  The NEW outgoing server is "smtp.rider.edu".  The outgoing server must be setup on port "587" and requires username and password authentication.  In addition you must configure the outgoing server to use a "TLS, if available" connection.
If you have any questions, please contact the Rider University OIT HelpDesk @ 609-219-3000.

5. How do I transfer my old messages to my new email if I use the online webmail interface?
  a. To transfer your old messages follow the steps below:
    i. Begin by logging in to your new email account (Zimbra) and remove the mail forwarding.  Currently your mail is being forwarded from your new mailbox to your old mailbox.  Please see the FAQ below for instructions on how to setup/remove mail forwarding.
    ii. Once forwarding is removed select the “Faculty & Staff Webmail” link from http://webmail.rider.edu to login to your old webmail account.
    iii. Next, make sure that the “Log in to:” is selected as either “Staff – staff.rider.edu” or “Faculty – faculty.rider.edu” depending on your status.
    iv. Enter your log in information for your old webmail account. (Not Easypass)
    v. Once logged in, select the check box next to the message(s) you would like to forward and click “Forward” on the menu bar. (Note: if forwarding multiple messages at a time, only one message will be sent.  That message will contain an attachment for each additional message sent.)
    vi. After selecting “Forward”, a new window will open and in the “To:” field enter the email address you would like to forward the message to.  If you would like to forward your emails to your new Rider webmail account, enter your Rider email address.
    vii. Once you have completed filling out the remaining portions of the email, select “Send”.
If you have any questions, please contact the Rider University OIT HelpDesk @ 609-219-3000.

6. How do I transfer my old messages to my new webmail if I use an email client, such as Thunderbird or Netscape?
  a. Begin by logging in to your new email account (Zimbra) and remove the mail forwarding.  Currently your mail is being forwarded from your new mailbox to your old mailbox.  Please see the FAQ below for instructions on how to setup/remove mail forwarding.
  b. If you have an office on campus and would like to transfer your messages we ask that you wait until our technicians reach your building.  OIT plans on visiting each office through out the next several months to instruct each individual with how to transfer their messages.
  c. If you do not have an office on campus and would like to transfer your messages we ask that you contact the Rider OIT HelpDesk starting on February 11, 2008 to schedule an appointment.  This appointment will allow you to come to the help desk located in the Moore Library and receive assistance by a technician.
If you have any questions, please contact the Rider University OIT HelpDesk @ 609-219-3000.

7. How do forward my email messages to another email account (e.g. Gmail, Hotmail, or AOL)?  How do I remove a mail forward?
  a. To forward your email messages
    i. Begin by logging in to your new email account.
    ii. Once logged in, select the “Options” tab on the top of the page.
    iii. Within Options, select the “Mail” tab.
    iv. Scroll down roughly ¾ of the way till you see “Address to forward mail to:”
    v. Here is where you enter the address where you would like your mail to be forwarded to.
    vi. Finally, select “Save” on the top of the page.
  b. To remove a mail forward
    i. Follow the instructions above to locate the forwarded address.
    ii. Remove the email address and leave the test box empty.
    iii. Finally, select “Save” on the top of the page.
If you have any questions, please contact the Rider University OIT HelpDesk @ 609-219-3000.

8. How can I get training on the new webmail system?
  a. Users have two ways of receiving training on the new webmail system.
    i. The first option for training is to use the online screencasts located at http://www.rider.edu/technology/email for assistance.
    ii. The other option for training would be to call x7489 from on campus to schedule an appointment.

9. What web browsers are supported by the new email system?
  a. The new email system is developed by Zimbra.  Zimbra supports:
    i. Firefox 1.5+ on PC, Mac, Linux
    ii. Internet Explorer 6+ on PC
    iii. Safari 2.0+ on Mac (NOTE: the most current version of Safari 3.0.4 is not supported by Zimbra)

10. How do I create a signature file for my Thunderbird email account?
  a. To create a signature file that will appear at the end of all your outgoing e-mail using Thunderbird:
    i. Begin by creating the signature file using Notepad (Windows), SimpleText (Mac), or use the "Save As" option in your word processor to save the file as "Text Only". (NOTE: Save this file in a permanent location and remember where you saved it.)
    ii. Next, open Thunderbird and select “Tools” on the top menu bar.
    iii. Under “Tools” scroll towards the bottom and select ”Account Settings”.
    iv. In the “Account Settings” windows select the “Attach this Signature” check box towards the bottom of the page.  This will allow you to select “Choose”.
    v. Select “Choose” and navigate to the signature file that you just created.
    vi. Select the signature file you created and select “Open”.
    vii. Finally, select “Ok”.