• Website: http://www.comcast.com/careers
• Email Address: michael_correia@cable.comcast.com
• Phone: 609-301-8299
• Mailing Address: 1100 Cornwall Road, Monmouth Junction. NJ 08852
• Posting Date: 6/16/2008

The country’s largest provider of cable services and one of the world’s leading communications companies.
Position_Description = The Online CAE is responsible for providing the highest level of customer service to our high-speed Internet customers. Online CAE must be a service-oriented individual, able to communicate effectively and display a professional and positive demeanor.  -Handles medium volume of calls, covering a full range of customer services in a prompt and professional manner, obtaining all information for resolution of transaction. -Answers customer questions regarding service problems, products, and features. -Targets customer interests with a variety of product and service offerings. -Obtains assistance from Coordinator or Supervisor for complex inquiries. -Represents Comcast in professional and positive manner in all situations. -Performs other related duties as assigned.  ·Felixibility with shifts such as evenings, weekends, and holidays. ·Ability to work overtime as required. ·Punctual, regular, and consistent attendance.

Qualifications = ·High school diploma or general equivalency degree. ·Two (2) years customer service experience in a high-contact, service-related environment. ·Experience with personal computers, installing software programs, and troubleshooting operating systems, software and hardware. ·Knowledge of MAC and Windows operating systems (in-depth knowledge of at least one), proficiency with WWW and Internet, e-mail, and basic troubleshooting required. ·Familiarity with Internet Browsers (MS Internet Explorer, Netscape Communicator) ·Excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner. ·Demonstrated ability to establish and maintain effective relationships with customers. ·Proven listening and analytical skills, with demonstrated ability to obtain key information and resolve complex service problems.  ·Ability to work shifts, evenings, weekends and holidays ·Ability to work overtime as required. ·Punctual, regular and consistent attendance. .Ability to work overtime, as needed. 

Hours = FT:12pm-9pm
Salary = 12.50/hour
Start_Date = varies

Contact_Person :
Michael Correia