Visitor Assistant Supervisor
Architect of the Capitol
- Email Address: jcunning@aoc.gov
- Phone: 202-226-5553
- Posting Date: 4/30/2008
Visitor Assistant Supervisor, AD-0090-10
The following job is on the Architect of the Capitol website. If you are interested in applying please login to the Architect of the Capitol jobs site at: http://www.avuedigitalservices.com/aoc/applicant.html
Once you have logged in, please enter the code BPQXH into the "Reference Code" field in the top right on the screen.
LOCATION: Capitol Guide Service, United States Capitol.
This position will start out assigned as a Visitor Assistant Supervisor with the Capitol Guide Service and then be transitioned as a Visitor Assistant Supervisor with the Architect of the Capitol, Office of the CEO for Visitor Services, as part of the Capitol Visitor Center (CVC).
THIS POSITION IS BEING FILLED THROUGH AN ON-LINE APPLICATION SYSTEM.
To apply, go to http://www.avuedigitalservices.com/aoc/applicant.html (Be sure URL is typed in all lower case).
Any additional required forms must be attached as text or image files to your online job application; forms received by fax, email, or U.S. Postal Service delivery will not be accepted.
If you are unable to apply on-line, you may contact the employing office for alternate application procedures. Please call 202-226-7000.
ANNOUNCEMENT CLOSES AT 11:59 PM ON THE CLOSING DATE.
Selected applicants will receive a benefits package in addition to the base salary.
The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment.
DUTIES:
This position serves as a Visitor Assistant Supervisor for the United States Capitol Visitor Center (CVC). The incumbent is responsible for the daily/shift supervision of Visitor Assistants in the CVC and the implementation of policies that will fulfill the mission of security, visitor comfort, and education. Supervises a team of Visitor Assistants in providing support and information to the general public visiting the CVC. Provides administrative and technical supervision necessary for accomplishing the work of the unit. Performs the administrative and human resource management functions relative to the staff supervised. Establishes guidelines and performance expectations for staff members, which are clearly communicated through the formal employee performance management system. Observes workers' performance; demonstrates and conducts work performance critiques. Provides informal feedback and periodically evaluates employee performance. Resolves informal complaints and grievances.
Responsible for leading and managing a team of Visitor Assistants in carrying out the daily operation of the CVC including: managing flow and efficiency in the CVC core space, directing the visitors in the event of an emergency or evacuation, management of all assigned Visitor Assistants, visitor satisfaction with CVC experience, and appearance of visitor assistant staff. Responsible for handling daily operational concerns such as: long queue lines, lost children, advance reservation pass questions, visitor concerns, exhibit malfunctions, etc.
Develops and maintains positive, responsive relationships with CVC staff and peers. Ensures guests of Congressional Member offices are handled appropriately and integrated into the flow of the visitor experience.
Monitors the utilization of resources required to accomplish daily operations. Performs basic evaluation of operations to assure that program objectives receive proper consideration and recommends changes or improvements to the Visitor Services Assistant Director for Operations. Coordinates with the Visitor Services Assistant Director for Operations to make recommendations for short-term operating budgets for personnel services, supplies, and materials.
Ensures aspects of the visitor experience are carried out, such as addressing advance reservations, bus arrivals, visitor assistance, greeting visitors, checking coats, orientation of visitors, orientation theater loading/operation, special transportation arrangements, time pass delivery, answering phone calls, and assisting visitors requiring information.
Ensures Visitor Assistants are properly assembling groups, explaining the group activity, and outlining any precautionary measures required. Verifies that order is maintained when managing very large groups of visitors in unfamiliar surroundings where there may be a potential for injury or accident.
Supervises the ushering or leading large groups of visitors in and out of the CVC. Ensures Visitor Assistants are providing accurate information and timely assistance to visitors about the content of the exhibits in the Exhibition Gallery. Verifies that Visitor Assistants are communicating the correct information on the length of time an exhibit will be on display and from where the exhibit was received. Provides general information on all artifacts and exhibits throughout the CVC. Provides guidance to visitors on where certain exhibits are located in the CVC.
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to supervise a team that provides visitor services to the general public in a large public venue, such as a museum, visitor center, or comparable public facility.
Ability to develop and promote a diverse workforce.
Ability to meet and deal with varied audiences and resolve issues or concerns.
Ability to plan work and meet deadlines to support visitor operations in a large public venue.
Ability to communicate effectively other than in writing.
ADDITIONAL REQUIREMENTS:
Applicants must have experience with leading teams charged with providing visitor services to the general public in a large venue, such as a museum, visitor center, or other public facility.
MINIMUM FEDERAL QUALIFICATION REQUIREMENTS:
Qualifying experience for the GS-10 level includes one year of specialized experience at least equivalent to the GS-9 level. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSAs) to successfully perform the duties of the position, and that is typically in or related to the position to be filled. The experience must have involved providing service and information to the general public in a large public venue, such as a museum, visitor center, or comparable public facility. This experience included addressing concerns of visitors/customers and resolving problems while maintaining a high degree of customer service and diplomacy.
OTHER SIGNIFICANT FACTS:
Applications submitted by any form of mail delivery will not be accepted.
Applicants must submit a complete application package that is received by the closing date of this announcement.
The Office of the Architect of the Capitol is an Equal Opportunity Employer. This Office prohibits discrimination on the basis of race, religion, sex, color, age, national origin, or disability.
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
Moving expenses are not authorized.
Relocation expenses are not authorized.
BENEFITS: A variety of health insurance plans; retirement system with investment options; paid holiday; paid sick and annual (vacation) leave; life insurance; incentive systems; subsidized transportation; training and development opportunities, etc.
The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol.
Applicants must be U.S. citizens or must be authorized to work in the United States.
Subject:
Job at Architect of the Capitol
From:
mail@avuedigitalservices.com
Date:
Tue, 29 Apr 2008 06:50:51 -0400 (EDT)
To:
silveste@rider.edu
This is an employment opportunity with the Architect of the Capitol. Please provide the widest dissemination possible.
Thank you.
Visitor Guide Supervisor, AD-0090-10
The following job is on the Architect of the Capitol website. If you are interested in applying please login to the Architect of the Capitol jobs site at: http://www.avuedigitalservices.com/aoc/applicant.html
Once you have logged in, please enter the code CAUZR into the "Reference Code" field in the top right on the screen.
VACANCY ANNOUNCEMENT
EMPLOYER: Architect of the Capitol
LOCATION: Washington, Dist of Columbia
SALARY RANGE: $52,979.00-$68,875.00
CLOSE DATE: 5-22-2008
ANNOUNCEMENT NUMBER: CVC 2008-154
OPENING DATE: 4-25-2008
PROMOTION POTENTIAL: 10
AREA OF CONSIDERATION: Anyone may apply - prior federal service is not required.
WORK SCHEDULE: Full Time
TIME LIMIT: Permanent - No time limit
CONTACT NAME: Jeffrey Cunningham
CONTACT PHONE NUMBER: (202) 226-5553
CONTACT EMAIL: jcunning@aoc.gov
NOTES:
LOCATION: Capitol Guide Service, United States Capitol.
This position will start out assigned as a Visitor Guide Supervisor with the U.S. Capitol Guide Service and then be transitioned as a Visitor Guide Supervisor with the Architect of the Capitol, Office of the CEO for Visitor Services, as part of the Capitol Visitor Center (CVC).
THIS POSITION IS BEING FILLED THROUGH AN ON-LINE APPLICATION SYSTEM.
To apply, go to http://www.avuedigitalservices.com/aoc/applicant.html (Be sure URL is typed in all lower case).
Any additional required forms must be attached as text or image files to your online job application; forms received by fax, email, or U.S. Postal Service delivery will not be accepted.
If you are unable to apply on-line, you may contact the employing office for alternate application procedures. Please call 202-226-7000.
ANNOUNCEMENT CLOSES AT 11:59 PM ON THE CLOSING DATE.
Selected applicants will receive a benefits package in addition to the base salary.
The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment.
DUTIES:
This position serves as a Visitor Guide Supervisor for the United States Capitol Visitor Center (CVC). The incumbent is responsible for the daily/shift supervision of Visitor Guides in the U.S. Capitol and the implementation of policies that will fulfill the CVC's mission of security, visitor comfort, and education. Supervises a team of Visitor Guides in providing tours of the U.S. Capitol and information to the general public visiting the CVC. Provides administrative and technical supervision necessary for accomplishing the work of the unit.
The incumbent is responsible for leading and managing daily operation of tours and tour guides, including: managing tour flow and efficiency, directing the visitors in the event of an emergency or evacuation, management of all tour guides, ensuring quality of the interpretative experience, visitor satisfaction with tour experience, and appearance of guide staff. Responsible for handling daily operational concerns such as: functioning of audio headsets, obstructions on tour routes in the Capitol, visitor concerns, etc.
Performs the administrative and human resource management functions relative to the staff supervised. Establishes guidelines and performance expectations for staff members, which are clearly communicated through the formal employee performance management system. Observes workers' performance; demonstrates and conducts work performance critiques. Provides informal feedback and periodically evaluates employee performance. Resolves informal complaints and grievances.
Ensures aspects of the visitor experience are carried out, such as addressing tour flow, Congressional staff tour requests, quality of the interpretative experience on tours, and timing of tours. Oversees the coordination of support for groups with a substantial numbers of foreign-speaking visitors and tourists. Ensures Visitor Guides are properly assembling groups, explaining the group activity, and outlining any precautionary measures required. Verifies that order is maintained when managing very large groups of visitors in unfamiliar surroundings where there may be a potential for injury or accident.
Supervises the ushering or leading large groups of visitors in and out of the Capitol. Provides information and assistance to visitors about the content of the tours.
Provides assistance to parties that require special attention, such as distinguished visitors, disabled persons, and photographic enthusiasts. Assesses the physical characteristics of visitors in the group, arranges for safety factors to accommodate any special needs and avoid potential safety hazards.
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to supervise a team that provides tours for the general public in a large public venue, such as a museum, visitor center, or comparable public facility.
Ability to develop and promote a diverse workforce.
Ability to meet and deal with varied audiences and resolve issues or concerns.
Ability to plan work and meet deadlines to support tour operations in a large public venue.
Ability to communicate effectively other than in writing.
ADDITIONAL REQUIREMENTS:
Applicants must have experience with leading teams charged with providing tours for the general public in a large venue, such as a museum, visitor center, or other public facility.
MINIMUM FEDERAL QUALIFICATION REQUIREMENTS:
Qualifying experience for the GS-10 level includes one year of specialized experience at least equivalent to the GS-9 level. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSAs) to successfully perform the duties of the position, and that is typically in or related to the position to be filled. The experience must have involved providing tours, services, or information to the general public in a large public venue, such as a museum, visitor center, or comparable public facility. This experience included addressing concerns of visitors/customers and resolving problems while maintaining a high degree of customer service and diplomacy.
OTHER SIGNIFICANT FACTS:
Applications submitted by any form of mail delivery will not be accepted.
Applicants must submit a complete application package that is received by the closing date of this announcement.
The Office of the Architect of the Capitol is an Equal Opportunity Employer. This Office prohibits discrimination on the basis of race, religion, sex, color, age, national origin, or disability.
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
Moving expenses are not authorized.
Relocation expenses are not authorized.
BENEFITS: A variety of health insurance plans; retirement system with investment options; paid holiday; paid sick and annual (vacation) leave; life insurance; incentive systems; subsidized transportation; training and development opportunities, etc.
The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol.
Applicants must be U.S. citizens or must be authorized to work in the United States.
SALARY RANGE: $52,979.00-$68,875.00
CLOSE DATE: 5-22-2008
ANNOUNCEMENT NUMBER: CVC 2008-153
OPENING DATE: 4-25-2008
PROMOTION POTENTIAL: 10
AREA OF CONSIDERATION: Anyone may apply - prior federal service is not required.
WORK SCHEDULE: Full Time
TIME LIMIT: Permanent - No time limit
CONTACT NAME: Jeffrey Cunningham
CONTACT PHONE NUMBER: (202) 226-5553
CONTACT EMAIL: jcunning@aoc.gov
