Frequently Asked Questions
Who is required to have a laptop?
RELATED LINKS:
All students who choose to major in Accounting and/or CIS will be required to have a laptop as part of their degree program. This requirement will give students the opportunity to make the most of educational and professional software commonly employed in the business community. If the student purchases their laptop through Rider's program, then the laptop is theirs to keep upon graduating.
Why did Rider University select Dell for the laptop program?
While laptops are a worthwhile and crucial tool for CBA students, they are an added expense. In order to make this resource a requirement, Rider recognized the need to partner with a reputed computer manufacturer who would care about the students. Dell, a proven leader in technology, offers consistent quality, service, delivery, technology and payment options, which make a laptop a feasible acquisition for Rider students. Reconfiguration and evaluation of software between Rider and Dell is at the heart of the partnership. Students will receive the most crucial software components that complement their studies on the laptops, which will ship from Dell complete with the preloaded software Rider supports and the network drivers installed allowing users to plug in their computers and begin working without delay.
Will I have access to printers?
Printers are located in student computer labs across campus. Students also have the option of buying a printer.
How do I place an order?
Online purchasing of the CBA laptop can be done through the Office of Information Technology at http://www.rider.edu/2527_11816.htm
After I purchase my laptop, how do I pick it up?
Laptops are shipped directly to students prior to the Orientation session.
What do I do if I experience problems with my laptop?
- Visit http://easypass.rider.edu/ to submit a support request.
- Call OIT at (609) 219-3000 (off campus), ext.3000 (on campus) between 9 a.m. and 5 p.m.Come to the Help Desk located on the second floor of Moore Library at the Circulation Desk. (Please bring all supporting documents that came with your laptop.)
- Contact Dell Support
Can I install additional software on my laptop?
Yes, but any conflicts that occur with Rider University's Core Software may result in the restoring of your laptop to its original configuration.
Do I need to backup information on my laptop?
Yes. It is your responsibility to backup any personal information/files on your laptop. In the event of any hardware-software issues resulting in the loss of data, OIT will only restore your system to the original configuration. See Core Software.
What happens if my laptop is lost or stolen?
If your laptop is lost, file a report with security or the local police station. Check with your homeowner’s insurance policy for coverage. Complete Care does not cover units that are stolen or lost. In case the laptop gets damaged, please report to Rider Help Desk. Technical staff will assist with Dell to replace components or the whole unit free of charge.
What if my laptop cannot be repaired in a short period of time?
In the event there is a delay in the repair of your laptop, the OIT Help Desk (located in Moore Library at the Circulation Desk) staff will provide you with a loaner laptop. You will be contacted once your laptop is repaired.
Will I have access to the campus network?
All laptops are equipped to access Rider’s network using wireless technology and traditional network cards.
